Contact us
Have you looked at our Policy and Claims FAQs to see if your question has already been answered?
Please see below the opening and closing times for our customer phone lines:
Car insurance telephone numbers
Our Call Centre lines (excluding Claims lines) are open: Mon - Fri 8am - 8pm, Sat 9am - 5pm and Sun 9am - 2pm.
Please note our Claims lines are open: Mon - Fri 8am - 8pm, Sat 9am - 5pm and are closed on Sundays.
24-hour lines are open 7 days a week.
Please be aware that your call may be recorded and monitored.
| Customer Service | 0345 607 0417 |
| Quotes and sales | 0345 607 0380 |
| Claims | 0345 607 7280 |
| Claims - if calling from abroad | +44 141 221 5777 |
| Claims fax number | 0161 830 8084 |
|
24-hour accident recovery |
0800 028 8292 |
| 24-hour windscreen repair helpline | 0800 783 0122 |
| Motoring Legal Protection | 0345 607 7280 |
| 24-hour motoring legal advice helpline | 0345 850 9596 |
| 24-hour breakdown assistance | 0800 085 6859 |
| Misfuelling Benefit | 0800 085 7285 |
| Key Cover | 0345 607 7280 |
| European Emergency | +44 141 248 8494 |
Typetalk / Textphone
If you have a hearing or speech impairment, you can contact us by Type talk or specialised text phone. To contact us by specialised text phone, simply call:
| Customer services: Claims: |
If you have a hearing or speech impairment, you can also contact us by Typetalk. To contact us by Typetalk, simply prefix the number, 18001, to any of our numbers. |
For questions about providing proof of your no claim discount please email [email protected]. If you have a document to attach to your email please click here, again providing your name, address, date of birth and policy number (if you have one).
We normally respond to emails within 3 working days.
If you no longer wish to receive marketing material from us, please email: [email protected]. Please include your name, address and date of birth when emailing us.
Please note that because of the insecure nature of emails we cannot accept any responsibility for data lost or intercepted in transit.
We're always interested in your feedback regarding our website. Please use our website feedback form if you'd like to send us information about website problems or suggestions for improvements.
PLEASE NOTE: Any quote or policy related questions will not be answered via this form. Instead, please contact our Customer Service department on the relevant phone number or email address shown above, or take a look at our FAQ's.
Customer service address
First Alternative
The Equinox
19 Cadogan Street
Glasgow G2 6QQ
Complaints Information
Here at First Alternative we take your concerns very seriously and we see this as an opportunity to help put things right.
If you should need to contact us regarding a complaint, you can find out more on our Complaints Management page.